Returns and Refunds
You can return an item within 2 weeks of receiving it. Simply follow the instructions below to create the return documents. The purchase amount will be refunded to you within 7 days of receiving your package.
Returns from Germany are free of charge. Shipping costs are incurred for returns from abroad.
- You can request return labels for returns by e-mail to [email protected] stating the customer number. If you have ordered several items, please let us know exactly what you would like to return.
- Put the return slip with the item in the package.
- Stick the return label on your package over the old shipping label and seal the package securely.
- Returns to your regional DHL shop at more than 25,000 locations. It is best to keep the return receipt until you receive an email confirming the receipt of the return from us.
The payment of the credit depends on the payment method used and is refunded in this way.
For returns: The purchase amount will be automatically refunded within 7 days as soon as we have received and processed your return.
In the event of cancellation: If you have canceled the order or if the article is not available, you will receive the amount paid back immediately.